When I got Fios internet service, they switched my voice service from copper to fiber. They said everything would remain the same except for improvements in avoiding the possibility of any noise on the line between my house and the switch.
I have found that Call Waiting ID does not work, and after discussions with the Fiber Solutions Center, they say the fiber switch I have been moved to has not been provisioned to provide this feature. They do not know the reason, when, or if it will be provisioned.
This limitation was not presented to me and I think this was a misrepresentation of the service. I am planning on contacting the business office when they open to discuss the options of putting my voice service back on copper (will be a big job because the copper line was removed) or providing a permanent reduction in my monthly cost to compensate me for the lost feature and the misrepresentation.
If I do not get any satisfaction, I will go to our state (Calif) Public Utilities Commission which is one state agency that is effective.
Interested in any other similar experience or opinions.
John
That really sucks, but it creates an opportunity to cancel the voice part of FIOS and get a VOIP solution (not from them)... I can't see them wanting to cancel an installation just because you switched your voice to another provider, but they should have told you that a common feature like caller id would not work, as that can be important to people, especially BUSINESSES. You shouldn't have to accept 100% of Verizon's conditions of installation especially when they're written on-the-fly like this: sorry, no caller id for you: take it (service)or leave it. I think you COULD switch back if you wanted (with a little arm twisting).. but I'd rather take the VOICE service out of their hands and tell them they've screwed up and will NOT be making any money from voice service over this problem... and see how fast they program the caller id function for that copper-to-fiber switchover.. this is what happens when they try to go cheap an choose not to port POTS over correctly.. essentially your getting something substantially LESS than POTS service, IF the features from POTS aren't accessable then you should not have to pay POTS taxes, as you could complain to the fcc/state puc about this.. those taxes ENSURE that NOTHING changes about POTS, other than the fact that its ported over fiber.. it sounds like bait and switch to me... and a violation of the terms of the agreement between Verizon and the FCC covering POTS/FIOS.
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